FAQ - FREQUENTLY ASKED QUESTIONS
What are mooncakes?
Traditionally mooncakes are round or square stuffed pastries with highly-varied fillings that are a central part of the Mid-Autumn Festival, also known as the Moon Festival. They are often decorated with stamps or designs and are typically eaten in small wedges with hot tea. In present days, mooncakes can come in many shapes and designs portraying baker's creativities.
What do mooncakes symbolize?
In Asian culture, the round shape of mooncakes symbolizes completeness and reunion, so sharing them with family and friends during the festival signifies unity. The egg yolk inside the mooncake also symbolizes the full moon.
What are mooncakes made of?
Mooncakes have a dense texture and are made with a sweet lotus seed paste filling and a savory salted duck egg yolk, surrounded by a 2–3 mm crust. Modern variations may include other fillings such as red bean or mung bean paste with fruit or tea flavors, nuts, or even ice cream.
What allergens may be present?
Mooncakes may contain allergens such as cow's milk, eggs, tree nuts, and wheat, as well as other ingredients like sesame seeds and coconut products. This means that some mooncakes are not vegan, but they are vegetarian. Some mooncake flavors may also contain gluten intolerances.
What is the shelf life of your mooncakes?
Our mooncakes can last from 10 to 12 days for mixed nuts flavor, and 7 - 10 days for other flavors at room temperature. However, they can be refrigerated for up to 2 or 3 weeks, and 1 to 3 months if kept frozen.
How many servings per each mooncake?
4 - 6 pieces.
How many mooncakes are there in a box?
4 cakes per box.
How much does each mooncake weigh?
185gr - 190gr
Are your mooncakes vegan and/or vegetarian friendly?
Some of our mooncakes are vegan and/or vegetarian friendly if purchased with NO salted egg yolk. Please refer to our menu for more information. Click here.
What flavors of mooncake do you offer?
This year we offer these flavors: Mixed Nuts, Durian, Green Tea, Coconut, Ube, Lotus Seeds, Pandan, Black Sesame Seeds, and Tiramisu.
What are your best selling flavors or your favorites?
Our best sellers are: Mixed Nuts, Durian, Green Tea, Coconut, Ube and Lotus Seeds.
How do I place an order of mooncakes?
Please refer to our tutorial video on how to place an order on our website under "How To Place Order". Or you can see video HERE.
Do I need to refrigerate the mooncakes?
Yes, we suggest after 3-4 days of receiving your mooncakes, please refrigerate the mooncakes for longer shelf life.
What is the best way to enjoy the mooncakes?
Our preference would be to enjoy the mooncakes as soon as you receive them. If you store the mooncakes in the freezer then please take the mooncakes out of the freezer and reheat them at 170 degree preheated oven for 7 minutes (may vary with different ovens) or 10 seconds in the microwave if stored in refrigerator. They are best to be served along with hot tea with loved ones.
How far in advance should I order?
Please place your order about 1 week in advance. Our turn around time from the receipt of order usually is between 5-7 days to fulfill or to ship out. Please allow extra 2 - 3 days for shipping time.
What happens once I place an order?
You will receive a confirmation email or text message of your order with an order number and receipt. Please allow 5-7 days for turn around time to receive your order.
Do you ship your mooncakes international or just within the U.S.?
We only offer shipping mooncakes within the U.S at the moment. We are unable to ship them internationally.
How much is the shipping cost?
Here are our current shipping rates:
1 box - $4.00
2 boxes - $6.00
3 boxes or more - FREE shipping
How long does it take for mooncakes order to be delivered?
Our turn around time from the receipt of order usually is between 5-7 days to fulfill or to ship out. Please allow extra 2 - 3 days for shipping time.
How do I know when my order is shipped?
You will receive a notification via text or email once your order is ready to be shipped. Please follow the instructions from the email or message for tracking information.
Do I receive tracking number for my order?
Yes, an email or text message will be sent once your order is ready and shipped. It will contain the tracking information of your order.
I haven't received my tracking information or my order what shall I do?
Please contact us via email, phone, or using this form HERE.
We are more than happy to assist you with obtaining the tracking information or check on your order status.
We are more than happy to assist you with obtaining the tracking information or check on your order status.
When is the last day to place order for mooncakes?
We usually stop accepting mooncake orders 1 week prior to the actual Moon Festival date each year. This year it would be September 9th, 2024.
What payment methods do you accept?
We accept all major credit cards companies such as Visa, Mastercard, Discover, American Express, Apple Pay, etc. via secured system with Shopify.
We also accept Cash, Venmo or Zelle if preferred by customer.
We also accept Cash, Venmo or Zelle if preferred by customer.
Do you offer local pick up?
Yes, we do.
Do you have a storefront?
We are an e-commerce site - online bakery, therefore we don't have a storefront since we mostly operate seasonally once a year. However, we do have Pop-up location for local customers to pick up orders.
How do I know when my order is ready for pickup?
You will receive a notification via text or email once your order is ready for pick up. Please follow the instructions from the message for time and location of pick up.
Our turn around time for mooncakes to be ready for pick up is 5-7 days or can be sooner depending on demands.
Where do I pick up the mooncakes?
Customers can pick up the mooncakes at our Pop-up location in Westminster, CA.
You will receive a notification via text or email once your order is ready for pick up. The text message or email will provide the time and location of pick up.
What is the best way to contact customer service or to ask a question?
If you have any questions, you can reach out to us via email, phone call/text message, or leave a message using this form HERE
THANK YOU AND HAVE A GREAT DAY!